Business Policies

Business Polices & Procedures
Policies
  1. Our fiscal year is 1 September through 31 August.
  2. Dues and fees apply monthly, 12 months a year.
  3. Dues and fees will not be prorated.
  4. Payments are non-refundable and non-transferable.
  5. All payments on all accounts are due by the 10th of the month.
  6. All payments not received by the 10th will automatically incur a $10 late fee - even if $0.01 remains unpaid on an account balance.
  7. All accounts carrying a balance for more the 60 days will be submitted to a collections agency.
  8. Families are responsible for maintaining your account information and following the Titans business policies and procedures. Please promptly notify us of any changes that you are unable to make yourself.
  9. Families signing up for meets are liable for all entry fees regardless of actual participation. If a relay is scratched because of failure to attend or inability to swim, that swimmer may be liable for the entry fee for the entire relay team.
  10. All families pay an annual $50 administration fee. The fee is billed when you first join the team and on the invoice for September’s activity each year. Families whose membership is temporarily suspended during the September billing cycle must pay the fee when they reactivate.
  11. We require advance notice in writing to temporarily suspend your billing. The notice must be submitted by the 10th of the month prior when you want the resignation to take effect. You are required to pay all fees accrued after the 10th of the month.
  12. To resign your membership to the Titans you must submit your resignation in writing via email by the 10th of the month prior to which you want the resignation to take effect. You will be billed and required to pay for all upcoming activity following the 10th of the month if you fail to give notice of any changes by the 10th.
  13. A 50% discount on monthly dues for no more than two continuous months will be granted to swimmers participating in high school swimming only. The request must be made in writing and may only be requested during months of the high school season. Please send all requests to coach Shawn.
  14. Families may appeal in writing to the board of directors for relief of dues and fees in unusual circumstances like season ending injuries.
  15. Dues and fees will be reviewed and increased by the board of directors at least once each year. Policies will be reviewed and approved by the board as needed.
Procedures
  1. Invoices generated and delivered automatically the 21st of every month.
  2. Invoices are delivered electronically. You must have a valid email account.
  3. We strongly encourage you to use your credit card or ACH (electronic check draft).
  4. Invoices paid by credit cards or by EFT will have funds automatically drafted from your account on the 1st of the month.
  5. If you intend to pay your bill with a conventional check please mail it to the team mailing address - 20825 SR 410 E., #392, Bonney Lake, WA 98391.